Taalk Privacy Policy

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Effective date: 23 September 2026

This Privacy Policy explains how Asynchronous Global AB ("Taalk", "we", "us", or "our") processes personal data when you use Taalk, including the Taalk application, taalk.app, taalk.to, and related services (together, the "Service").

1. Who we are

The data controller is:

Asynchronous Global AB

Organisation number: 559403-5486

VAT number: SE559403548601

Stockholmsvagen 64

182 74 Stocksund

Sweden

Privacy contact: privacy@taalk.app

2. Scope

This Policy covers personal data processed through the Taalk application, taalk.app, taalk.to, calls and call requests, direct and group messages, contact syncing, calendar integrations, transcription, AI features, public profiles, notifications, analytics, support, and related technical systems.

3. Account and profile information

We may process information such as:

display name;
first and last name;
full name;
phone number;
email address;
profile photograph;
Taalk username or slug;
company;
headline;
profile biography;
profile location;
timezone and timezone offset;
locale;
languages;
affiliations;
social links;
account settings; and
internal account identifiers.

We use this information to create and authenticate your account, operate your profile, allow other users to identify and communicate with you according to your settings, provide public-profile features, support discovery and connection features, and operate Taalk.

4. Discoverability

Depending on your settings, other Taalk users may be able to find you using information such as your phone number, email address, display name, or Taalk slug.

You can manage available discoverability controls through Taalk.

5. Contacts

If you choose to allow contact access, Taalk may process information from your address book such as:

contact name;
phone numbers;
email addresses;
contact labels;
device-local contact identifiers; and
social-profile service and identifier information where present in the contact record.

We use uploaded contact information to:

determine whether a contact already uses Taalk;
suggest connections;
support invitations you initiate;
reduce duplicate invitations;
provide contact-based functionality; and
prevent abuse.

We do not sell address-book contacts.

Taalk does not independently send marketing messages to non-users merely because their information appears in another user's address book.

Contact retention

Uploaded contacts are retained while reasonably necessary to provide contact matching, connection, invitation, and related abuse-prevention functionality.

If you revoke contact permission, Taalk stops receiving new contact information from your device through that permission. Previously uploaded information may remain while reasonably necessary for the purposes above or until affected by account deletion, a privacy request, or our retention practices.

If you are not a Taalk user and believe Taalk holds information about you through another user's uploaded contacts, contact privacy@taalk.app.

6. Calendar connections

If you connect a supported calendar, Taalk processes information needed to provide scheduling and availability features.

For calendar-content processing, Taalk is designed to use information such as:

free/busy status;
start and end times; and
availability state.

Taalk does not need to upload calendar event titles, descriptions, attendee lists, or event locations for this availability functionality.

When you connect a supported third-party calendar service, Taalk may also process provider account identifiers and OAuth credentials or refresh tokens needed to maintain the authorised connection.

You can disconnect a supported calendar through the available settings.

7. Availability and behavioural information

Taalk processes information about how you interact with the Service, including:

call requests;
accepted, rejected, and missed requests;
Waves and similar signals;
availability toggles;
future availability;
app-use timing;
call timing and duration;
scheduling activity;
interaction frequency; and
response timing.

Taalk may combine these signals with calendar information to estimate recurring or current availability.

Availability predictions are estimates and may be wrong.

8. Calls

To provide calls and call-related functionality, Taalk may process:

call participants;
call timing;
call status;
call topic;
requested duration;
urgency information;
call identifiers;
connection information; and
technical call information.

Taalk uses third-party communications infrastructure to provide real-time calls.

9. Transcription

Taalk provides optional call transcription and may provide different processing modes.

9.1 User controls

Depending on your settings, Taalk may allow you to:

turn transcription on or off during a call;
automatically request transcription for certain calls; and
automatically accept certain transcription requests.

You can change available preferences through Taalk.

9.2 On-device transcription

Taalk may provide an on-device transcription mode.

When on-device transcription is used, speech recognition is performed on your device without sending the call audio to a cloud speech-to-text service for transcription.

9.3 Cloud transcription

Taalk may also provide cloud-assisted transcription.

When cloud transcription is used:

Your device transmits live audio needed for speech recognition to a third-party speech-to-text service provider.
The service provider processes the audio to generate transcript text.
Taalk processes the resulting transcript to provide features such as shared call history, search, summaries, action items, and related functionality.

Taalk does not intentionally create or retain a conventional reusable audio recording merely because cloud transcription is enabled.

Our speech-to-text service providers are not permitted to use Taalk customer content to train or improve their general models.

9.4 No conventional audio recording

Taalk does not intentionally create or retain a conventional reusable call recording merely because transcription is enabled.

10. Shared transcript storage

Taalk centrally stores finalized transcripts as part of the shared call record so they can remain available to participants in that call across supported devices and features.

Finalized transcripts may be used to provide:

shared call history;
transcript access;
search;
AI summaries and briefings;
action items; and
related call context.

Temporary transcript synchronisation

During a live call, some transcript text may be temporarily processed through Taalk's infrastructure to synchronise transcript information between participants.

Under the current implementation, this temporary relay data is automatically removed within approximately 24 hours.

Finalized transcripts

Finalized transcript records are separate from temporary relay data and are not subject to the same short deletion period.

Finalized transcripts may remain stored as part of the shared call history for as long as reasonably necessary to provide the Service to one or more call participants, subject to account deletion, privacy rights, legal requirements, and Taalk's retention practices.

Because the finalized transcript is shared call content, one participant deleting their account does not necessarily delete the transcript or related call record from the accounts of the remaining participants.

11. Transcription notice and consent

The person who enables or requests transcription is responsible for complying with applicable recording and transcription laws.

Depending on applicable law, this may include an obligation to notify participants, obtain consent, obtain consent from every participant, or refrain from transcription.

Taalk may provide notices and controls to assist users, but does not determine whether transcription is lawful in a user's specific circumstances.

12. AI summaries and automated features

Taalk provides AI-assisted functionality such as:

call summaries;
action items;
extracted topics;
speaker attribution;
follow-up suggestions;
call briefings; and
related generated information.

12.1 On-device AI

Where supported, Taalk may use on-device models to generate AI features locally.

12.2 Cloud AI

Taalk may use third-party AI service providers to generate AI-assisted features.

When cloud AI is used, relevant information may be transmitted to those providers, including:

transcript text;
relevant call context;
existing action items;
task or cancellation context; and
other information needed to generate the requested result.

Taalk's AI service providers are not permitted to use Taalk customer content to train or improve their general models.

12.3 No model training on private Taalk content

Taalk does not use private calls, messages, transcripts, or AI summaries to train general-purpose AI models.

Taalk's current speech-to-text and cloud AI providers are not permitted to use Taalk customer content to train or improve their general models.

12.4 AI accuracy

AI-generated information may be inaccurate, incomplete, incorrectly attributed, or misleading.

Users should review important information before relying on it. AI summaries are provided for convenience and are not authoritative or verbatim records of calls.

13. Action items

Taalk may generate or store structured action items based on calls.

These may contain information such as:

task title;
assignee;
due date;
completion state;
related call; and
related person.

Action items may be stored by Taalk so they remain available across supported features.

14. Messages and groups

Taalk stores direct and group messages on its servers to provide conversation history.

Message-related information may include:

message content;
sender;
chat or group;
reply relationships;
reactions;
read state;
creation and update timestamps; and
related call information.

Group-related information may include:

group title;
group owner;
membership;
administrator status;
invitation permissions; and
group activity.

Message deletion

Taalk does not currently provide a guarantee that an individual sent message can be deleted from every participant's history.

Messages may remain as part of conversation history until affected by account deletion, future product deletion controls, privacy rights, or Taalk's retention practices.

15. Push notifications

Taalk processes notification tokens and related information in order to deliver notifications.

This may include:

push notification tokens;
notification delivery information;
notification state;
actions taken from notifications; and
notification payload information.

Depending on the notification, the payload may include information such as message text, caller or sender information, call topics, or call/request information.

You can manage notification previews and permissions through your device settings.

16. Analytics

Taalk uses third-party analytics services to understand how the Service is used and improve Taalk.

Analytics information may include:

a Taalk account identifier;
app version;
build information;
product interaction events;
feature usage; and
device or application context.

We use analytics to understand product usage, improve Taalk, diagnose usability problems, and measure feature performance.

Taalk does not intend to send transcript text, message bodies, or other private communication content as analytics event properties.

17. Profile photographs and stored media

Taalk may store profile photographs using cloud storage infrastructure associated with the Service.

Profile photographs may be visible to other users or through public Taalk pages according to your settings.

18. Public taalk.to profiles

If you enable or use a public Taalk page, information visible through it may include, depending on your profile and settings:

Taalk slug;
display name;
profile photograph;
company;
headline;
biography;
profile location;
languages;
affiliations;
social links;
timezone information;
availability or status; and
public calling or scheduling options.

Information made public may be accessible to anyone with the link.

19. Support and communications

If you contact us, we may process:

your name;
email address;
account details;
correspondence;
support request;
attachments; and
other information you choose to provide.

We use this information to respond to you, investigate problems, and provide support.

20. Website technologies

taalk.app and related websites may use cookies, local storage, or similar technologies.

Strictly necessary technologies may be used where needed to operate or secure the website.

Where applicable law requires consent for non-essential technologies, Taalk will request that consent before activating them.

A separate Cookie Notice should reflect the technologies actually present on the production website.

21. Why we process personal data

Depending on the feature and jurisdiction, Taalk processes personal data to:

create and authenticate accounts;
operate profiles;
connect users;
provide calls and messages;
sync contacts;
provide calendar and scheduling functionality;
estimate availability;
perform transcription;
store and search shared transcripts;
generate AI summaries, briefings, and action items;
deliver notifications;
provide analytics;
provide support;
maintain security;
prevent abuse and fraud;
comply with legal obligations; and
establish, exercise, or defend legal claims.

22. GDPR legal bases

Where GDPR applies, we may rely on the following legal bases.

Performance of a contract

We process information where necessary to provide the Taalk features you request.

Consent

We use consent where appropriate for optional permissions or processing, including certain contact permissions, calendar permissions, transcription controls, and non-essential website technologies.

You may withdraw consent where applicable. Withdrawal does not affect processing that lawfully occurred before withdrawal.

Legitimate interests

We may rely on legitimate interests for matters such as:

securing Taalk;
preventing abuse and fraud;
diagnosing technical problems;
improving the Service;
providing reasonable product analytics;
contact matching; and
protecting our legal rights,

provided those interests are not overridden by your rights.

Legal obligations

We process information where necessary to comply with law.

23. Sensitive information

Calls, messages, and transcripts may contain sensitive information or special-category personal data.

Taalk does not require users to provide sensitive information as a general condition of using the Service.

When sensitive information appears in communications, we process it only as needed to provide the relevant feature and otherwise according to applicable law.

24. How we share information

We do not sell personal data.

We may share information with:

Other Taalk users

As necessary to provide communications, shared calls, messages, transcripts, groups, and profile features.

Service providers

Taalk uses service providers for functions including:

account authentication and security;
real-time communications;
cloud speech-to-text processing;
cloud AI processing;
product analytics;
phone verification and communications;
email delivery;
calendar integrations;
push notifications and device-platform functionality; and
application hosting, databases, storage, and related infrastructure.

These service providers process personal data only as needed to provide their services to Taalk, subject to applicable contracts and law.

Legal and safety disclosures

We may disclose information where necessary to comply with applicable law, respond to a binding legal request, prevent fraud or abuse, protect users, secure Taalk, or establish or defend legal rights.

Business transactions

Information may be transferred in connection with a merger, acquisition, financing, restructuring, or sale of the business, subject to applicable safeguards.

25. International transfers

Some service providers may process information outside Sweden or the EEA.

Where a GDPR transfer mechanism is required, we use or require an appropriate mechanism such as an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism.

26. Retention

We retain personal information only for as long as needed for the purposes described in this Policy, subject to legal and operational requirements.

Account data

Account information is retained while your account is active and then deleted or anonymised through the account-deletion process where appropriate, subject to shared data, legal or security retention, and normal backup lifecycles.

Contacts

Uploaded contacts are retained while reasonably necessary for contact matching, connection, invitation, and related abuse-prevention functionality.

Temporary transcript relay

Temporary transcript synchronisation data is automatically removed within approximately 24 hours under the current implementation.

Finalized transcripts

Finalized transcript records may be retained as part of shared call history while needed to provide the Service to one or more call participants.

Messages

Messages may remain as part of chat history while the relevant conversations or accounts remain active and until affected by applicable account deletion, privacy rights, future product deletion controls, or retention processes.

Action items

Action items may remain while needed to provide task and call-history functionality and until affected by applicable deletion or retention processes.

Analytics

Analytics data is retained according to Taalk's configured analytics settings and legitimate product-measurement needs.

Legal and security records

Limited records may be retained where necessary for fraud prevention, security, legal compliance, dispute resolution, or enforcement.

27. Account deletion

You can initiate deletion of your Taalk account directly within the app.

Deleting your account begins deletion or anonymisation of personal information that relates specifically to your account and that Taalk no longer needs to retain.

Some information may remain where:

it forms part of content or a shared record that remains available to another Taalk user;
another participant continues to have access to a shared call, transcript, or conversation;
it exists temporarily in backups;
retention is necessary for security or fraud prevention;
retention is required by law; or
retention is reasonably necessary for a legal claim or dispute.

Deleting your account does not give you the ability to erase another participant's independent copy or continuing access to shared communications.

If you make a privacy-rights request, we will assess it under applicable law separately from the ordinary account-deletion flow.

28. Your rights

Depending on applicable law, you may have rights to:

access personal data;
correct inaccurate information;
request deletion;
restrict processing;
object to processing;
receive certain information in portable form;
withdraw consent; and
complain to a supervisory authority.

To exercise privacy rights, contact privacy@taalk.app.

We may need to verify your identity before fulfilling a request.

If you are in Sweden, you may complain to the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).

29. Non-users whose information appears in contacts

Someone you know may choose to sync an address book containing your name, phone number, email address, labels, or supported social-profile details.

We process that information only for the limited contact-matching, connection, invitation, and related abuse-prevention purposes described above.

If you are not a Taalk user and want to ask about deletion or suppression of your information, contact privacy@taalk.app.

30. Children

Taalk is intended for users aged 16 or older.

We do not knowingly allow children under 16 to create Taalk accounts.

If you believe someone under 16 is using Taalk, contact privacy@taalk.app.

31. Security

Taalk uses technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, or disclosure.

Security measures evolve as the Service develops. We will not claim that a particular security control is implemented unless it is actually in place.

No internet service can guarantee absolute security.

32. Changes to this Policy

We may update this Policy as Taalk develops or legal requirements change.

If a change materially changes how personal data is processed, we will provide appropriate notice.

Where new processing legally requires consent, we will request that consent rather than relying merely on continued use of Taalk.

33. Contact